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October 24, 2017 |  Home Page Sitemap Email Us

Support

Customer Support

We've been software end users for longer than we've been software developers, so we know first-hand how frustrating it can be to try to get helpful support from a software company. Because we've chosen not to outsource our Technical Support function to a third party with no real knowledge of our product, we don't offer 24/7 live tech support. We do, however, offer live tech support by telephone during extended office hours: you can usually reach us by telephone from 8:00 am through 9:00 pm, Eastern Time (GMT -5), Monday through Friday.

The best way to reach us, however, is by email.  Even during those hours when telephone support isn't available, there's a good chance that immediate technical assistance will be available by email.

FAQ

Before trying to contact us, see if there's a solution to a problem you're experiencing at our FAQ section. This section is composed entirely of solutions to problems which users have contacted us about, so it's the best place to start. We cannot stress enough how important it is that you check here before trying to contact us; at least 95% of the inquiries we receive are answered by referring the questioner to a solution posted in the FAQ section of our website.

User Input

The most important source for information concerning our products is from our users. As most software users know, involvement of the user community can be an invaluable resource for a software developer and, thus, for the community of users.

Cardiffsoft takes its responsibilities to its customers very seriously - as users, we've had our share of software issues over the years. No matter how hard we work to serve you, however, there's simply no way we can simulate the permutations and combinations of software interactions which an entire user community will experience. If you run into a problem or experience aberrant behavior when running a Cardiffsoft product don't let the situation end in frustration - by all means contact us and let us know so that we can try to resolve the matter for everyone's benefit.

You can reach us as follows:

Cardiff Consultants, Limited
1470 First Avenue - Suite 4A
New York, New York 10075-2278 USA

Telephone:
Facsimile:
Email:

212.717.5425
718.208.4075
techsupp@cardiffsoft.com

You can e-mail us from your own e-mail client or, to expedite matters, you may send your message from here:
Your Name:
Your E-Mail Address:
Your Message:

News:

 • Cardiffsoft Releases MessageTree

 •  Bundles Introduced

 • Harvard Business School Purchases
    400 licenses of ArchiveAssist

User Corner:

Take advantage of the
FAQ section of this website!

Most support questions we receive are answered in the Frequently Asked Question area; go here first and save yourself time!

Using ArchiveAssist with Exchange Server

Notice about antivirus warnings when downloading or installing.

Happiness:

ArchiveAssist was a godsend to me and has provided me a way to archive old email messages I feared I would lose...
Ray L. L., Sandy, Utah
ArchiveAssist worked a treat on a very large Outlook file that refused to archive correctly.
Phil V., New South Wales

Website Issues?

This website has been tested with IE, Firefox, Chrome and Opera; if you notice any problems we want to correct them! Please  contact us!
CARDIFF CONSULTANTS, LIMITED  • 1470 First Avenue - Suite 4A  |  New York, NY 10075  USA •  Tel:  212.717.5425 •   info@cardiffsoft.com
Copyright 2006-2017 Cardiff Consultants, Limited. Cardiffsoft, ArchiveAssist, DeleteByDate, and MessageTree are trademarks of Cardiff Consultants, Limited. Outlook is a registered trademark of Microsoft Corporation in the United States and other countries. No reproduction in any medium of all or any portion of the contents of this website, whether textual, graphical, or digital, is permitted without the express consent of Cardiff Consultants, Limited, having first been obtained in writing.