Customer Support
We've been software end users for longer than we've been software developers, so we know first-hand how frustrating it can be to try to get helpful support from a software company. Because we've chosen not to outsource our Technical Support function to a third party with no real knowledge of our product, we don't offer 24/7 live tech support. We do, however, offer live tech support by telephone during extended office hours: you can usually reach us by telephone from 8:00 am through 9:00 pm, Eastern Time (GMT -5), Monday through Friday.
The best way to reach us, however, is by email. Even during those hours when telephone support isn't available, there's a good chance that immediate technical assistance will be available by email.
FAQ
Before trying to contact us, see if there's a solution to a problem you're experiencing at our FAQ section. This section is composed entirely of solutions to problems which users have contacted us about, so it's the best place to start. We cannot stress enough how important it is that you check here before trying to contact us; at least 95% of the inquiries we receive are answered by referring the questioner to a solution posted in the FAQ section of our website.
User Input
The most important source for information concerning our products is from our users. As most software users know, involvement of the user community can be an invaluable resource for a software developer and, thus, for the community of users.
Cardiffsoft takes its responsibilities to its customers very seriously - as users, we've had our share of software issues over the years. No matter how hard we work to serve you, however, there's simply no way we can simulate the permutations and combinations of software interactions which an entire user community will experience. If you run into a problem or experience aberrant behavior when running a Cardiffsoft product don't let the situation end in frustration - by all means contact us and let us know so that we can try to resolve the matter for everyone's benefit.
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