Frequently Asked Questions

1. Installation Questions

1b.   I receive a "MoveFile error" warning when trying to install.

The full text of the error message is generally something like this:

MoveFile failed: code 2
The system cannot find the file specified.

Description:
This error is caused by antivirus scanners.

Solution:
Deactivate your realtime virus scanner during the installation of your software

One of the reasons that most software manufacturers recommend disabling AV software during installation is that in most cases a temporary file is set up by Windows during installation where the downloaded file is held temporarily (hence the ".tmp" file extension). As the name of this temporary file is spontaneously generated by Windows and will be different on every computer (and on one computer each time a file is downloaded) there is no way for that file to be recognized by the antivirus software companies to be incorporated into their data files. Further, installation routines often create temporary directories and files when they are run and this process also creates temporary files which will generate warnings from AV programs.